Support and Feedback

How to share ideas, suggestions, improvements or report bugs

Support Email

If you have feedback you'd like to share such as a idea, suggestion, improvement or bug you can let us know using out support email address to get in touch.

We prioritise support via email and we'll do our best to reply within 24 hours during weekdays AEST. While we might not be able to provide a solution immediately we'll let you know what our plans are.

Community Forum

You can also share feedback on our public community forum, and we'll help you resolve your query. Asking a question on the community forum has two big differences to using our direct support input. Firstly, on the community forum other people from the community might also try and answer your question or give tips. And second, your question will be used to help others in the future to solve similar problems. Because of this we encourage you to think about if your question would be useful to other people, and if it's super specific to your unique situation you then email might be better option for you.

You can also discuss modelling tips and strategies on the community to share interesting discoveries and learn about new ways to use Data Modella.